Reference

Our Terms & Conditions Keep Your Account Safe

When you open an account with serubet 4d, you enter into a straightforward agreement that protects both you and us.

Deposit & withdrawal rulesDispute resolution stepsAccount security standards
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serubet 4d Our Terms & Conditions Keep Your Account Safe
REACH US ANYTIME

How to Contact Us About Terms Questions

Team online

Live Chat Support

Open the chat widget in your account lobby or on this site. Our team responds to terms questions Monday to Sunday, 08:00–23:00 Indonesia time. Ask about account policies, deposit holds, or withdrawal verification steps.

Email Inquiry

Send formal requests or disputes to our compliance team via the email address shown in your account settings. We aim to respond within 24 hours with clarification on policy or next steps for resolution.

Account Settings

Review and download your full terms document, deposit history, and account agreement from the Settings menu under Account Info. All terms are stored there for your reference at any time.

SECURITY & YOUR RIGHTS

How We Protect Your Information & Account

Data Encryption

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment details are never stored on our servers—transactions are processed through each provider's secure gateway, then confirmed in your account within seconds.

Account Verification

Before your first withdrawal, we verify your identity using the phone number and email linked to your account. This one-time step protects against fraud and keeps your balance secure. Verification usually completes in under an hour.

Withdrawal Hold Rules

Withdrawals are processed after account verification and balance confirmation. Holds may apply if we detect unusual activity or if your recent deposit history raises compliance questions. We notify you of any hold via live chat with the reason and expected resolution time.

Data Retention

We retain your account data, transaction history, and game records for as long as your account remains active. After closure, records are kept for seven years to meet regulatory requirements, then securely deleted.

Request Account Changes

Want to update your phone number, email, or payment method? Go to Account Settings and make changes instantly, or contact live chat for assistance. Changes take effect immediately for future transactions.

Dispute & Appeals

If you believe a transaction was incorrect or unauthorised, open a dispute via Account Settings under Transaction History. Provide your reason and any supporting details. Our team investigates within 48 hours and responds via your registered email.

Your Terms & Conditions Questions Answered

No. Our terms allow one active account per person. Multiple accounts breach our terms and may result in permanent suspension. If you've forgotten your password, use the recovery option instead of opening a new account. Contact live chat if you need help accessing your existing account.

Your withdrawal method must match your deposit method according to our terms. If you deposited via DANA, withdrawals go back to the same DANA account. This protects you from fraud and keeps your balance secure. You can link multiple payment methods to your account for future flexibility.

Daily limits depend on your payment method and account history. DANA, OVO, GoPay and QRIS each have their own provider limits. We display your personal limit in the Wallet section when you attempt a transaction. Contact support if you need a limit adjustment after account verification.

Verification usually completes within one hour of your request. We'll confirm your phone and email, then notify you via live chat. Once verified, your first withdrawal processes within 24 hours. Subsequent withdrawals may clear faster depending on your payment method.

Contact live chat immediately if you notice unauthorized transactions or cannot access your account. Do not attempt to log in multiple times. Our team will freeze your account, verify your identity, investigate the breach, and restore your balance if fraud is confirmed.

We keep your full transaction history while your account is active. After you close your account, we retain records for seven years for regulatory compliance. You can export your transaction history from Account Settings at any time before closure.

Breaking terms may result in account suspension or permanent closure, forfeiture of any balance, and a ban from opening new accounts. Common violations include fraud, multiple accounts, bonus abuse, or using third-party automation. We issue warnings before closure whenever possible via live chat.

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